The Expert Martial Arts and Fitness website is operated by Genki USA LLC.
Genki USA LLC is a family owned and operated business. We offer WORLD CLASS customer service, UNRIVALED product choices, and LOW prices to martial arts & fitness practitioners.
We understand it's hard to know who to trust when buying on the internet. Luckily, there is a way you can review our corporate performance yourself. We have been selling successfully on eBay for over 2 years now. You can follow this link to review our feedback there and get an idea of how you can expect to be treated by us.
http://stores.ebay.com/Expert-Martial-Arts-and-Fitness
Genki USA LLC is a family owned and operated business. We offer WORLD CLASS customer service, UNRIVALED product choices, and LOW prices to martial arts & fitness practitioners.
We understand it's hard to know who to trust when buying on the internet. Luckily, there is a way you can review our corporate performance yourself. We have been selling successfully on eBay for over 2 years now. You can follow this link to review our feedback there and get an idea of how you can expect to be treated by us.
http://stores.ebay.com/Expert-Martial-Arts-and-Fitness
Our contact information
By standard mail:
Genki USA LLC
11250 Florence Street Unit 7A
Henderson, CO 80640-9377
By phone:
866.200.4680
By email:
sales@expertmartialartssupply.com
By standard mail:
Genki USA LLC
11250 Florence Street Unit 7A
Henderson, CO 80640-9377
By phone:
866.200.4680
By email:
sales@expertmartialartssupply.com
Shipping Information:
Orders will usually ship within 1-8 business days. Please see each item for more details about shipping for that item.
Refund, Returns and Cancellation Policies: (Effective July/8/2008)
Exchange Policy (Effective December/29/2008)
Goods will not be exchanged beyond 14 days after delivery. If your exchange cannot be accepted the item(s) will only be shipped back to you at your expense.
Orders will usually ship within 1-8 business days. Please see each item for more details about shipping for that item.
Refund, Returns and Cancellation Policies: (Effective July/8/2008)
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1-14 days after delivery:
New merchandise (not washed, worn, altered or soiled, and with original packaging) that is suitable for resale, may be returned for a refund within 14 days of delivery. A full refund, minus our actual shipping costs (although we have a free shipping option it does indeed cost us something to ship to you) will be tendered after we receive your return and can verify its condition. If you would like to know your actual shipping costs prior to returning your item please send us an email including your order number to: returns@expertmartialartssupply.com. Original packaging must be returned intact and boxes (if any) must be covered and kept in new-condition. Marking, tearing, or putting labels on or otherwise damaging or allowing damage to occur to the original packaging will result in forfeiture of refund or replacement for that item. If your return cannot be accepted the item(s) will only be shipped back to you at your expense.
The following items are not returnable:
Custom Items
Opened DVDs, Videotapes, or CDs
Undergarments
To return any merchandise, please enclose a copy of your packing slip with a note stating that you are returning the item for a refund. Customer is responsible for return postage. Ship your return to:
Genki USA LLC
11250 Florence St Unit 7A
Henderson, CO 80640-9377 -
15-30 days after delivery:
New merchandise (not washed, worn, altered or soiled, and with original packaging) that is suitable for resale, may be returned for a refund between 15-30 days after delivery. If new merchandise is returned within 15-30 days of delivery, you will receive a full refund minus a 15% restocking charge and minus our actual shipping costs (although we have a free shipping option it does indeed cost us something to ship to you). A refund will be tendered after we receive your return and can verify its condition. If you would like to know your actual shipping costs prior to returning your item please send us an email including your order number to: returns@expertmartialartssupply.com. Original packaging must be returned intact and boxes (if any) must be covered and kept in new-condition. Marking, tearing, or putting labels on or otherwise damaging or allowing damage to occur to the original packaging will result in forfeiture of refund or replacement for that item. If your return cannot be accepted the item(s) will only be shipped back to you at your expense.
The following items are not returnable:
Custom Items
Opened DVDs, Videotapes, or CDs
Undergarments
To return any merchandise, please enclose a copy of your packing slip with a note stating that you are returning the item for a refund. Customer is responsible for return postage. Ship your return to:
Genki USA LLC
11250 Florence St Unit 7A
Henderson, CO 80640-9377 -
31+ days after delivery:
Goods will not be accepted beyond 30 days after delivery. If your return cannot be accepted the item(s) will only be shipped back to you at your expense.
Exchange Policy (Effective December/29/2008)
Goods will not be exchanged beyond 14 days after delivery. If your exchange cannot be accepted the item(s) will only be shipped back to you at your expense.
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Fastest Method
New merchandise (not washed, worn, altered or soiled, and with original packaging) that is suitable for resale, may be returned for exchange between 1-14 days after delivery. Purchase the corrected size/color of the individual item you want from our store. We will ship you that item and await your exchange in the mail (at your expense). A full refund, minus our actual shipping costs (although we have a free shipping option it does indeed cost us something to ship to you) will be tendered after we receive your exchange and can verify its condition. If you would like to know your actual shipping costs prior to returning your item please send us an email including your order number to: returns@expertmartialartssupply.com. Original packaging must be returned intact and boxes (if any) must be covered and kept in new-condition. Marking, tearing, or putting labels on or otherwise damaging or allowing damage to occur to the original packaging will result in forfeiture of refund or replacement for that item. If your exchange cannot be accepted the item(s) will only be shipped back to you at your expense. Ship your exchanges to:
Genki USA LLC
11250 Florence St Unit 7A
Henderson, CO 80640-9377 - Slower Method
New merchandise (not washed, worn, altered or soiled, and with original packaging) that is suitable for resale, may be returned for exchange between 1-14 days after delivery. Return the item you would like exchanged along with a copy of your invoice with a note indicating what you would like in exchange. After we receive your exchange and can verify its condition, we will send you an invoice for the shipment of your replacement item. After we receive payment on this invoice we will ship your exchange. If you would like to know your actual shipping costs prior to returning your item please send us an email including your order number to: returns@expertmartialartssupply.com. Original packaging must be returned intact and boxes (if any) must be covered and kept in new-condition. Marking, tearing, or putting labels on or otherwise damaging or allowing damage to occur to the original packaging will result in forfeiture of refund or replacement for that item. If your exchange cannot be accepted the item(s) will only be shipped back to you at your expense. Ship your exchanges to:
Genki USA LLC
11250 Florence St Unit 7A
Henderson, CO 80640-9377
All Our Product Categories: Click below to go straight to what you want.
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